Privacy policy

Trademiller (trademiller.com) is a business-to-business sourcing platform for the textile and apparel trade, operated by Trademiller Fintech Private Limited (CIN U51909HR2022PTC106261, GSTIN 06AAJCT6427A1ZJ), DCT-810, 8th Floor, DLF City Court, Sikanderpur, Gurugram, Haryana 122002, India (“we”, “us”). This policy explains what information we collect when a business uses Trademiller, why we collect it, who can see it, how long we keep it and the rights you have under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. What we collect

• Account details: the name, work email, phone number and password (stored only as a one-way hash) of each person who signs in.
• Business details: legal and trade name, GSTIN, PAN, CIN, Udyam and IEC numbers, company type, addresses, the contact person and the authorised signatory's name and ID number, and the documents you upload for verification (for example a GST certificate or incorporation certificate).
• Bank details: account number, IFSC and account name, used to pay suppliers. These are encrypted before they are stored.
• Trading records: requirements, quotes, orders, production updates, shipments, invoices and payment entries, and the messages exchanged about them.
• Technical data: a sign-in cookie that keeps you logged in, and server logs (IP address, time, page) kept for security.

We do not collect card or UPI details: Trademiller has no payment gateway, and payments are made between businesses through their own banks.

2. Why we use it

• To create and secure your account.
• To verify that a business is genuine before it can trade, by checking its GST, PAN, Udyam and company registration against government sources (section 3).
• To run orders: matching requirements with suppliers, tracking production and delivery, raising GST invoices and recording payments.
• To pay suppliers, and to meet our tax, accounting and legal obligations.
• To answer your questions, including through the AI assistant (section 5).

We do not sell your information, and we do not use it for advertising.

3. Verification with government sources

When you register, you agree to let us verify your business. We check the GSTIN, PAN, Udyam registration and company details you give us against the official records of the GST Network, the Income Tax Department, the Udyam portal and the Ministry of Corporate Affairs, directly or through licensed verification providers and API Setu (Government of India). We may confirm a supplier's bank account before paying it. We fetch only what is needed to confirm what you declared, such as the registered name and whether the registration is active.

4. Who can see your information

• You and the people in your company who have an account.
• Our staff, only as their role needs: sales, sourcing, verification and administration.
• The other side of an order sees only what that order needs. A buyer never sees a supplier's cost and a supplier never sees a buyer's price; by default our sourcing team does not see which buyer an order is for.
• A financing partner, only if you ask us to arrange financing and give your consent on screen. It then receives the funding package for that request.
• Service providers who run parts of the service for us under contract: our hosting provider, verification providers (section 3) and our AI provider (section 5).
• Authorities, when the law requires it, for example the tax authorities.

5. The AI assistant

Trademiller's assistant and dashboard summaries use a model provided by Anthropic. When you ask a question, the question and the records the assistant reads to answer it are sent to Anthropic to produce the answer. The assistant sees only what your own account can see, and it cannot change anything. Anthropic processes this data for us under its commercial terms and does not use it to train its models.

6. How we protect it

Data travels over encrypted connections (HTTPS). Bank details are encrypted at rest. Access inside Trademiller is limited by role, and changes to orders, payments and verification are recorded with who made them and when.

7. How long we keep it

We keep your information while your account is open. After it closes, we keep invoices, payment and tax records for 8 years, as Indian tax law requires, and delete or anonymise the rest unless a dispute or legal requirement means we must keep it longer.

8. Your rights

Under the Digital Personal Data Protection Act, 2023 you can:

• ask what personal data we hold about you and how we use it;
• ask us to correct or complete it, or to erase it where we no longer need it;
• withdraw a consent you gave (this does not affect what was done before, and some records must still be kept by law);
• nominate someone to exercise these rights on your behalf; and
• complain to our Grievance Officer, and then to the Data Protection Board of India.

Write to the Grievance Officer below; we will reply within 30 days.

9. Cookies

We use only the cookies Trademiller needs to work, such as the one that keeps you signed in. We use no advertising or tracking cookies.

10. Grievance Officer

Smarth Chugh, Director
Trademiller Fintech Private Limited, DCT-810, 8th Floor, DLF City Court, Sikanderpur, Gurugram, Haryana 122002, India
Email: it@trademiller.com

11. Changes to this policy

If we change this policy, we will update the date above and, for significant changes, tell signed-in users before the change takes effect.